Detailed Features

The following is a comprehensive list of features included in the latest stable version of ConnexCS.

Customers

• Unlimited Customers
• Live Channel View
• Prepay & Post Pay
• Approved Payments (e.g Bank Transfers)
• Auto Tax (Sales Tax / VAT)
• Email Confirmation on Payments.
• Minimum payment limit.
• Customer Level Channel & CPS Limitation
• Customer Portal
• Tag Support
• Per Customer Custom Variables
• Meta Information Storage (Address, etc)
• Approved CLI's Only
• Email & Mobile Verification
• MRC Packages
• Invoices (See Billing)
• Document Management
• Auto login to Customer Portal
• Auto Email Password
• Internal Number Range Assignment & Management
• Save Multiple Contacts & Designations
• Bulk Email & SMS

Contracts

• Contract Management
• Contract Revision Management
• Grace Period before contract approval
• Auto close route if contract not signed

Alerts

• Multiple Recipients
• Balance / ACD / ASR / PDD / Consec Failure
• Send Alert to Email or SMS
• Test Alert
• Customizable Reset Threshold
• Penalty for predefined time

Contacts

Authentication (Contacts)

• Bulk Add IP
• Duplicate IP Detection & Warning
• IP Authentication
• Direction Selection (Inbound / Outbound Only)
• Endpoint Level Channel & CPS Limitation
• Codec Restrictions
• Non Standard Ports
• Perimeter Normalization (Advanced A & B Number Manipulation to get numbers in E164 format.)
• SIP Username / Password Authentication
• User Latency Measurement (Graphs)
• UDP / SIP Pinging
• IP Whitelist (for User / Password Auth)

Providers

• Per Provider Card Capped Rate (Block calls that exceed a set cost per minute)
• Block calls with a connection cost
• Upstream carrier several endpoint load-balancing(with weights)
• Per Provider Custom Variables
• SIP Code Rewriting
• Custom set failover code
• Alerts (See Customer Alerts)
• Consecutive Backoff (Reduce sending calls to failing providers)
• P-Asserted-ID Rules.
• Propagate Username.

Authentication (Providers)

• Outbound Proxy Support
• Perimeter De-Normalization (Send in the carriers required format)
• Codec Restrictions
• Carrier Username / Password Registration Support

Rate Cards

• Origination / Termination
• Revisions
• NPANXX (Intrastate / Interstate / Indeterminate)
• LRN & DN
• Multi-Currency
• Tech Prefix Per Card
• Custom Rounding Method and Billing Precision
• CLI Restriction
• Capped Rate & Block Connect Cost
• Bulk Upload or Build in Browser
• Email Rate Card

Compile Customer Cards

• From Carrier Cards
• Manual Ordering
• Attach Contract to a Customer Card
• Convert between NPANXX, LRN, Flat Rate, Single Cost, Currencies
• Auto calculate profits based Absolutely / Relatively / Percentage
• RegEx Filter & Build Rules

Routing

• Global Routing Profiles
• Tags
• Temporarily Disable Customer Termination Routes
• Per Route CPS & Channel Limitations
• Tech Prefix Support
• Single source IP; several customer support.
• Dialstring Filtering
• Per Route Capped Rate (Block calls that exceed a set cost per minute)
• Block calls with a connection cost
• CPS Buffer (Add PDD to lower CPS Spikes)
• ASR+ (Cached Connectivity Prediction to lower upstream ASR)
• Per Route Scripting with ScriptForge
• Per Route Custom Variables
• Temporary Locking & Excluding of Carriers
• P-Assert-ID Management

Direct Inward Dial Management

• ToS (Disable DID)
• Serial Forking (Several Failover Destinations)
• Call Forwarding
• Route Internally / SIP User / External IP Address
• Channel and CPS Limitations
• Assign Package to DID
• Tags
• DID Driver Support (Connect Any Provider API)

Caller Line Identification Management

• CLI Whitelist
• Force CLI (if not in whitelist)
• RegEx Rewrite
• P-Assert-ID
• Orig / Term Rules

Call Distribution

• Applicable Per Route or Per Prefix
• Tiered Distribution
• LCR - Least Cost Routing
• Random Distribution (Weighted)
• Round Robin Distribution
• Block Prefix
• Reverse LCR
• Manual

Calling Cards

• Bulk Calling Card Generation
• Write your own calling card system
• Predefined Credit
• Topup Vouchers (via Customer Portal)
• Customer Template

Provision Management

• Support for all major phones
• Phone Book Support
• Per Line Configuration
• Package Assignment
• Custom Variables
• Custom Templating
• Integrated with Calling Cards for softphone deployments

Circuit Test

• Add your own Origination & Termination
• Manual or Automated Circuit Tests
• Measure:
  • CLI
  • PDD
  • MOS
  • Audio Engagement Delay
  • DTMF
  • Release Reason
  • 183/180 Delay
  • Answer / Release Propagation Latency
  • Codec

Status Page

• Integrated to Customer Portal
• Multiple Components
• Rate Card Support
• Incident History
• Incident Progression

Control Panel

• Single control panel for all servers
• Realtime updates from server
• Smartphone Compatible
• Multi-Langauge
• Multi-Currency
• Multi-Timezone
• Microsoft / Google HMAC OTP
• YubiKey Hardware Security Token (WebAuthN)
• Duo Security
• Full API Support
• High Quality Data Tables with custom collations & data piviot
• Bulk Import
• Bulk Edit / Delete
• Quick Save
• Quick Help Buttons
• Per Page Audit Trails
• Live Channel Counters & Graphs
• Global Edit (Bulk view for customer components)
• International Numbering Plan Database

Customer / Carrier Portal

• Whitelabel
• Customer / Carrier Signup
• Default Template Customer (Set Initial Credit, etc)
• Several Custom Domains Supported (Separate Branding on each)
• Custom Permissions (30+ Options)
• Call Reporting
• Customizable CDR Downloads
• Email & Mobile Verification
• Self CLI Verification (via callback)
• Full API Support
• Upload your own Logo
• Customise your Portal
• Custom Forms
• Custom Origination Details
• Paypal, Stripe & Pending Bank Transfer Support
• Add Payment Details Text
• Add your own Javascript & CSS
• Free SSL Certificate for customer portal

Class 5 Private Branch Exchange

• Custom Application Builder (Integration with ScriptForge)
• Conference (User & Moderator Pin Support)
• Voicemail to Email
• Custom Voicemail Message
• Voicemail Password
• Call Queues ("Groups")
  • Music on Hold
  • Periodic Announcements
  • Join Message
  • On Hook Agents
  • Off Hook Agents
• Parallel & Sequential Ring Groups
• Music on Hold
• IVR Menus

Developer

• ScriptForge (Javascript) Applications
  • Routing
  • Class 5 Applications
  • UI Enhancement
  • Batch Processing
• Pages - Place custom data collection forms on Customer and Control Panel
• Analytics - Build your own Reports
• Userspace Database - Create your own databases
  • Real-time querying with ScriptForge
• Template Customisation
  • Emails
  • Form Submission Messages
  • Integration with ScriptForge
• Language Customisation (Enhance the system with your own Languages)
  • English
  • اللغة العربية
  • Deutsch
  • Español
  • Français
  • हिन्दी
  • 日本語
  • Kanuri
  • Português
  • Русский
  • తెలుగు
  • اردو
  • 中文
  • Add your own.

Reporting

• Detailed Customizable Breakout Report
• Realtime / Daily / Monthly
• Per Customer & Per Route
• 3 Months minimum history
• Custom Date Range Selector
• Channels / ASR / ACD / Attempts / Connected / PDD
• DTMF Reporting (Count the amount of calls with DTMF passed)
• Failure Report
• CLI based ASR
• Provider Report Per Customer
• Channel / CPS Breach Graphs (Identify if blocked calls are because of Channel / CPS Restriction)
• RTCP Reports (MOS / RTT / Packet Loss / Jitter)
• Build your own Reports
• Spend Report
• Profit Reports
• Customer / Provider Traffic Attribution
• Per Carrier Failover Report (Identify calls which failed, then succeeded through another carrier)
• Carrier Code Consistence (Compare Commonality of response codes for similar numbers between carriers)
• Cost per DTMF
• Scheduled Reports
• Per Number Analysis Reports
• Live SIP Registrations

Technical Tools

Call Logging

• Realtime call log (before CDR generation)
• SIP Registration Log
• Always on SIP Trace
• SIP Ladder Generation from Always on pcap
• Real-time calls dialog
• Call Simulation
• Comprehensive Call Information
• Media Information & Stats
• Real Time Searching
  • Call ID
  • A & B Number
  • With & Without Prefix
  • Source IP

Billing

• Invoice Generation
• MRC Packages
• Start Date & End Dates
• Auto Decrement Credit
• Minimum spend (Bill the customer extra to make up for their min spend)
• Customer & Provider CDR's
• Invoice Format per destination or per day.
• Re-rating of calls if incorrectly setup

Call Deatil Record

• In Browser Vie
• Download
• Custom Range
• Custom Columns
• Multi-vector Query Support
• Optionally Infinite Data Retention

Infrastructure / Platform

• Backups
• Auto Archival
• Custom SMTP Server
• Built in SMS Delivery (SMS Cost included)

Servers

• Deploy Multiple Servers
• Deploy in Multiple Zones Worldwide
• Instant Deployment
• Load Balancers / Dispatchers
• Custom UDP, TCP, TLS, WebRTC Ports
• Cluster Capabilities
  • Share Channel and CPS Allocations Globally
  • Inter call routing
  • Shared User Location Registration
• TLS Certificates free of charge (TLS & WebRTC)
• Capacity 302 Redirect

Session Initiation Protocol

• Topology Hiding
• Force NAT (Where NAT detection isn't possible)
• Intercept Reinivite (Handle Reinivites actively)
• Active SIP Pinging
• Advanced Session Timer Management (Active & Passive)
• Disconnect calls after X seconds
• Custom First Reply, Pre & Post Ring Timers

Media

• 30+ RTP Servers distributed worldwide.
• Media Transcoding
• Direct RTP
• Wholesale Large Volume Call Recording
• SRTP Support
• ZRTP Passthrough
• Video Passthrough
• IPV4 & IPv6

Domain Name System

• Free Subdomain
• High Volume DNS Service
• Low TTL
• A Record Management
• SRV Record Management
• Low Latency Changes
• Failover Automation

Security

Users

• Multi User Login
• IP Restriction
• Multi Groups
• Customers can use several security groups
• Granular Permissions (80+ Definable Areas)
• Microsoft / Google HMAC OTP
• YubiKey Hardware Security Token (WebAuthN)
• Duo Security
• Idle Auto Logout

Platform

• Firewall
• Auto Detect & Block Hack Attempts
• Platform Intelligence

Integrations

• Paypal IPN
• Paypal Express Checkout
• Stripe (Credit Card, etc)
• Duo Security
• Moneris
• ScriptForge Driver (API Proxy in Javascript)

Advanced Management

• Global Prefix Sets (Dialstrings / Strategy)

AnyEdge

Global AnyCast SIP, highly scalable, lowest latency worldwide, eliminated SPOF on the edge.

• Dedicated IP Address
• SIP Packet Compression / Compaction
• SIP Packet Validation
• CPS Limits & CPS Breach Metrics
• Far End NAT Traversal (Customizable)
• Globally Redundant
• UDP / TCP / TLS / WebRTC Connectivity
• Free TLS Certificate
• Custom TLS Ciphers & Curves
• Optional Require & Verify Certificate
• Multi-domain support & config.
• 10K+ CPS
• 10Gbps DDoS Protection
• Registration Proxy
• Outbound Proxy
• Multiple Call Distribution Methods
• BYOD (ConnexCS Class 4 switching not needed)
• Zone based proximity routing

Application Programming Interface

• RESTful Customer Portal API (Can use your customer credentials to access)
• RESTful Control Panel API(80+ CRUD Endpoints)

We've done our best to compile a detailed feature list. However our product is growing day-by-day and you should interpret this as a minimum. As with our powerful customizations, you can do more.