Skip to content

Audit Log

Setup Information Audit Log

The Audit Log, or Audit Trail, is a chronological set of records that shows all changes performed on a system, software, or device.

It displays all changes made, either directly by users or through the API. This includes all activity on the Control Panel and in the Customer Portal.

You can search using Account ID, Ingress ID, etc.

Why and when do you need to see audit logs

Audit logs can offer rich insights about what caused downtime, loss of performance, and other unexpected issues.

An audit log is a primary source of information to investigate the causes of issues.


Column Name Description
User User responsible for the events. An entry will display 'Portal' if you make a change there; all others were directly made in the Control Panel
IP IP address of the computer which performed the action
Date / Time Date / Time when the User made the change
Primary Key Unique ID of the record in the database that the User modified with this action
Action The action type performed: CREATE, DELETE, GENERATE, LOGIN, POST, PUBLISH, PUT, SEND, or UPDATE
Table The table in the database that the User modified
Message A simple message that defines what the user did
Data A before and after record of the change

View Difference

In the Data column, select "View Difference" to view a popup containing a diff. This shows the data before and after the action.

Here is an example of a View Data Difference pop-up for an action type = PUT.

alt text

Supplementary Functions

To view more details about the audit logs:

  • To search for a specific set of audit logs by the values in the columns, enter the search criteria in the Search box and press Enter.
  • To sort a column by the ascending or descending order of the values in the column, click the column header.
  • To filter the audit logs by one or more values in a column, click the 3-lines icon in a column, click the Funnel icon, and select or enter values.

Data Synchronization

To avert the impact of data synchronisation issues and get the latest set of audit logs, click Refresh, located at the top-right of the table.