Skip to content

Getting Started

The initial setup in ConnexCS will configure a single carrier, a single customer, and a single rate card.

Changing the UI language

To change the display language for the UI, click your name in the upper-right corner and select Change Language.

What's my server's IP Address?

IP addresses are deployed after you complete the Getting Started steps.

Need Help?

If you need help, we offer free 1:1 training, which you can book at


  • You have a modern web browser such as Google Chrome, Firefox, Safari, or their equivalent.
  • You have a basic understanding of Telecoms--customers, providers, and rates.
  • You have created an account with

Verify Contact Details

Before you configure your account, you need to verify your email and mobile number. Use the Alerts icon at the top left of the screen to view all outstanding items:

alt text

Email Verification

Email verification is the process by which ConnexCS determines if an email address is genuine. It's a measure against unauthorized users accessing customer accounts. It works similarly to most email verification mechanisms. The system sends a verification code to the user's email, which is verified when the user enters the code back into the verification.

To verify your email address:

  1. Select Verify Email. The Personal Profile Screen pops up.
  2. Click the orange ! next to Email, this generates a code and sends it to the email address.
  3. Click the link in the email or copy & paste the code into the Verification Code field in the Verify Email pop-up
  4. Click Verify.

    alt text

Mobile Verification

Mobile Verification is the process by which we verify mobile phone numbers to ensure that they're genuine, and is an extension of Email Verification.

Mobile Verification ensures all mobile devices associated with your account are genuine. Before verifying a mobile number, make sure the information is correct.

Number Format

The number must be in E.164 format. E.164 numbers are formatted [+] [country code] [subscriber number including area code] and have a maximum of fifteen digits.

To verify a mobile number:

  1. Select Verify Mobile. The Personal Profile Screen pops-up.
  2. Make sure the number is correct and in E.164 format: [+] [country code] [subscriber number including area code] with maximum of fifteen digits.
  3. Click the orange ! next to Mobile, this will generate a code and send it to mobile number.
  4. Enter the code into the Verification Code field in the Verify Mobile pop-up.
  5. Click Verify.

    alt text

Setup Personal Profile

While it's not necessary to configure your Personal Profile to complete basic setup, this is a good time to get it done. To find this, click your name in the upper right corner and select Profile.

View account details such as Name, Role, Email and Mobile.

You can only edit the Mobile field. To change email or name, contact ConnexCS Support.

Two Factor Authentication: This adds additional security against password guessing and theft, including brute force attacks (details here).

To configure this on ConnexCS, click Enable and follow prompts for QR code. You must install a 2FA/TFA app on your phone.

Web Auth N / FIDO2: This lets you to enable hardware security keys/tokens, which is more secure that basic password protection (details here).

To configure this on ConnexCS, click Enroll. Once it's setup, there is a special button to click/tap upon login to the ConnexCS portal.

You can also add Biometric Security by using Face Verification.

Other options include PIN and Security.

The interesting thing is that you get these options on your browser using the Windows Hello application.

Click the blue Edit button to manage your email subscriptions.

Customer Setup

These instructions for basic Customer setup help you create a profile and setup account details like IP addresses and payments.

For more detailed instructions about setting up customers, see Customer Management and the following sections.

Navigate to Management Customer to modify customer details, filter the customer list, and perform bulk actions.

To view outstanding actions on a customer, hover over the Warning icon.

In the example below, you can see that routing hasn't been set. In that case, click on the customer's name to update their routing details.

alt text

Create a new Customer

  1. Click on the + icon.
  2. Enter the Customer's Name.
  3. Select the currency to use for this account. Please note that you can't change this later.
  4. Add a tax percentage, which is calculated for each added payment.
  5. Click Save.

    alt text

Set IP Authentication

  1. Select the customer to authenticate.
  2. Click on the Auth menu item.
  3. Under IP Authentication, click on the + icon.
  4. Enter the Origination/Customer IP address.
  5. Click Save.

Additional Authentication Support

We support SRV (service) records & domains. A Service record identifies servers that provide special services to a domain. For example, defining the location of a SIP service.

Set SIP User Authentication

You can authenticate a customer using IP-to-IP or User / Password.

Use Session Initiation Protocol (SIP) for call establishment and management. It enables secure authentication and centralizes VoIP communication using a unique number to link all a customer's devices to one address.

Below are the steps to add a SIP extension:

  1. Select the customer to authenticate.
  2. Click on the Auth menu item.
  3. Under SIP User Authentication, click on the + icon.
  4. Enter a username and password, then press the Save button.


You can create multiple payment records to cover a customer's invoices and receipts.

For example, the deposit they used to join ConnexCS.

  1. Select the customer.
  2. Click on the Payment menu item.
  3. Click on the + icon.
  4. Enter a Description and Total amount and select Completed from the drop-down menu, if the payment is made.
  5. Click Save.

Carrier Setup

Carriers are your VoIP route providers.

Below, we include only the required fields to set up a carrier.

For detailed instructions on carrier setup, see Carrier.

  1. Navigate to Management Carrier:
  2. Click on the + icon.
  3. Enter the Carrier Name.
  4. Select the Carrier's currency type, for example: dollars, pounds, or euros.
  5. Click Save
  6. Select Auth from the Carrier screen.
  7. Click + under IP Authentication.
  8. Enter the termination IP address. Note: We also support SRV records & domains.
  9. Click Save

    alt text

Rate Cards

Rate Cards are an important ConnexCS feature because they organise the majority of information.

  1. Before getting started, we recommend you review Building Rate Cards. You can also watch our Rate Card Setup video.
  2. Setup the Provider Rate Cards as customer cards will build off those.
  3. Build the Customer Rate Cards as needed.

Ingress Routing

To manage Ingress Routing,

  1. Navigate to Management Customer:
  2. Click on the customer's name.
  3. Select Routing.
  4. Click + under Ingress Routing.
  5. Select the Rate Card.
  6. Click Save.

For detailed routing configuration, see Routing.

Deploy Servers

Deploy Servers using these instructions.

  1. Navigate to Setup Settings Servers:
  2. Select Deploy a Server.
  3. Choose a server location.
  4. Enter a server name.
  5. Check the confirmation box and deploy the server.
  6. The server's IP address is emailed to your registered email address. You can also find it in the server list section.

For detailed server configuration, see Servers.