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Conference Calls

Class 5 Conference

Use this feature to allow several callers to communicate with each other over a voice call. Once it's created, callers join the call, and the moderator presides.

For individual customers, navigate to Management Customer [Customer Name] Class5 Conference

Create a Conference Call

To create a Conference room, click .

Field details:

  • Enter a Name for the conference call.
  • Select the Customer from the drop-down list. By default, the Conference is only available to users in this customer. Although, routing can be setup to allow other customers to access it.
  • Enter the Extension for the callers to call (essentially, the dial-in number).
  • Configure the Personal Identification Number (PIN) and Moderator PIN for more security.
  • Quality sets the amount of bandwidth available per caller in kilohertz (kHz).

    Narrow Band- 8 kHz (G711)

    Wide Band1- 16 kHz

    Ultra Wide Band- 32 kHz

  • Max Members limits the number of concurrent callers allowed in the conference.


The preset of '0' Max Members allows an unlimited number of callers to join the conference.

  • PBX Server You can select from the list of available servers.

Click Save and the new conference room is available for use.

Conference calls for external callers

Only customers internal to ConnexCS can use the standard Conference configuration.

To allow external numbers to dial into the conference, set up a Customer DID and set the Destination to "Internal" (set the internal destination as the extension number of the conference), and then select the available pre-configured conference.

Conference Call Keypad Options

Callers can use the keypad to control the audio on the conference call.

Key Result Description
0 Mute Mute your microphone. The other callers can't hear you.
1 Vol talk - Decrease the volume (sensitivity) of your microphone by 1 unit.
2 Vol talk reset Reset the volume (sensitivity) of your microphone to the default value.
3 Vol talk + Increase the volume (sensitivity) of your microphone by 1 unit. The other callers hear you louder.
4 Vol listen + Increase the volume of the speakers by 1 unit. You hear other callers louder.
5 Vol listen reset Reset the volume of the speakers to the default value.
6 Vol listen - Decrease the volume of the speakers by 1 unit.
7 Energy + Increase the minimum energy threshold by 1 unit (Only when you speak, the background noise above this threshold bridges into the conference).
8 Energy reset Reset the minimum energy threshold to the default value.
9 Energy - Decrease the minimum energy threshold by 1 unit.
* Deaf/mute Mute your speakers and the microphone in one action.
# Hang up Disconnect the call and leave the conference.