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The Breakout report lists account customers with the following:

  • associated profits, and
  • relevant data such as cost per customer, amount billed, Aggregation Services Router (ASR), and Automatic Call Distribution Service (ACD).

    The information here is from a processed Call Detail Record (CDR) and is thus considered "billing accurate." You can use this data to bill your customers.

Toggle Group Destination to show calls based on the destination number.
Use the Date and Select Destination fields at the top of the page to filter results.

Group Destination toggle

Presently, this toggle feature is still under development, so it may generate an error.

Manage Displayed Fields

The Columns display data for each call

Column Description
Destination The destination number of the call
Attempts The number of retries
Connected Final status of the call
Total Customer Charge Pending
Duration Length of the call, in minutes and seconds
ASR (Answer Seizure Ratio) ASR is the number of connected calls divided by the total calls (represented as a %)
ACD Average Call Duration
DTMF Dual-Tone Multi-Frequency
Customer Charge Pending

Refreshing the Breakout Report

Remember to click Refresh each time parameters change to ensure you see the most recent selections onscreen.

When refreshing the list (typically done after modifying the filtering parameters), use the Report Refresh (by the date filter) and not the Browser Refresh button.